Our tool ticketing multichannel Followme centralizes all service requests and incident reports from your users.
It allows you to effortlessly monitor and manage the actions of internal teams and service providers.Each stakeholder connects and interacts for efficient resolution of requests.
SIMPLICITY
CLOUD
Followme is a SAAS solution that can be used on PC, Smartphone or Tablet.
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No installation is necessary, an internet browser is enough.
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Simple and quick to implement in just a few days.
INTUITIVE
The intuitive interface makes it very easy to report and track requests.
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Managers and service providers quickly access information and useful actions.
SCALABLE
Followme is constantly evolving to adapt to the features requested by its customers:
● Favorites manager
● Approval workflow
● Actions from emails
● Resource reservation
● Sending invitations to your calendar
AUTOMATING
RECURRING REQUESTS
The planning module allows you to automatically generate recurring requests.
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These requests are then processed like any other requests and are sent to the stakeholders.It is particularly useful for centralizing maintenance dates, reminding service providers of their obligations and keeping track of the completion of maintenance.
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This module, linked to the building's equipment, thus constitutes a simple CMMS module suitable for property managers.
AUTOMATIC RAISES
Automatic reminders and reminders of interventionsnts help you remember important tasks and automate follow-up.
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Some service providers can receive requests directly as soon as they are reported.
VISIT REPORTS
In a few clicks create and store a visit report in PDF based on reports made and action plans recorded.
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Keep and share a record of your visit to the building.
PILOTING
DASHBOARD
The dashboard allows you to manage, filter and distinguish relevant information. You can find all the information on requests there:
● Transmitter
●Priorities
●Planning
●Site (s,…
REPORTING
All actions are traced and time-stamped.
The data allows:
● To establish dashboards
● View graphical indicators
● Extract to Excel
CUSTOMIZATION
APPLICATION
Customize Followme’s behavior with our many settings options.
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We offer white label opportunities.
SERVICE CATALOG
Offer your own service catalog to your customers and personalize it per site.
FORM
Personalize reports with input forms adapted to each activity.
CONNECTIVITY
DATA SYNCHRONIZATION
Followme is open and interfaces with business software to exchange data.
CONNECTED OBJECTS
Our IOT connector allows you to trigger reports from objects connected or QR-Code.
SINGLE AUTHENTICATION
Our SSO - SAML V2 connector allows your employees to authenticate
in Followme without having to manage an additional login/password.
Subject to feasibility with your IT department.
SECURITY
DATACENTER
Followme is hosted in France in a secure data center.
Multiple levels of replication and security:
● Ensures maximum availability
● Guarantees strong protection
of data
GDPR
Your personal data as well as that of your customers are secure and managed in accordance with European GDPR regulations.
APPLICATION
●https access encrypts and secures
the communications
● The firewall prohibits non-transferable flows
necessary for the service
● The “anti-access” device blocks
intrusion attempts
● Regular updates of
servers install the latest
security patches
●Data backups
are outsourced all
5 minutes