Centralize all requests and reports from residents.
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Follow and lead without effort the actions of the stakeholders.
Save time.
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Information is shared.
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Time-consuming calls are avoided.
Demonstrate your quality of service.
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Actions are traced and time-stamped.
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They feed your dashboards and your quality indicators.
Increase customer satisfaction.
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Le résident a un suivi en temps réel.
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Les interventions sont plus rapides et de meilleure qualité.
How it works ?
Resident
The occupant logs on their smartphone, computer or tablet.
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They describe their problem or service request.
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Complete the proposed form.
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They add photographs or documents.
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Follow the progress of its request in real time.
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Participate in discussions.
The various stakeholders are directly informed of the exchanges by email or SMS notifications.
How
it works ?
Manager
Thanks to
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The manager centralizes requests.
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He forwards requests for intervention to the service providers.
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He keeps a constant eye of the information shared.
service provider
Thanks to
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Intervener reports on his actions.
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He adds comments, documents or photographs.