Our FOLLOWME ticketing system centralizes all services requests and incident reports from your users.

It allows you to effortlessly follow and manage the actions of internal teams and service providers. Each stakeholder can connect and interact for an effective resolution of requests

How it works

 

The requesters connect to their smartphone, computer or tablet to report a problem or make a service request. They follow progress and participate in exchanges.

 

They choose the concerned activity, fill in the proposed form and add comments, documents or photos at any time.

 

For any report, they can define the concerned site, building or floor and also locate it precisely on a map.

The operators collect and centralize all requests concerning them.
 
They act directly or contact a service provider to whom they send a quote or intervention request.

They keep control over the shared information at all times.
 

The service providers are informed of the requests and can connect to the server to send in their quotes, be accountable for their actions and get information on how to access the site.

 

They can themselves add comments, documents or photos.

Each stakeholder is directly informed of the exchanges by email or sms notifications

The user know its request's status at any times

Simplicity

 
Cloud

   Followme is a SAAS solution that can be used on PC, Smartphone or Tablet

   No installation is needed, only a web browser is enough

   Simple and quick to implement in a few days

Intuitive

   Intuitive, the interface makes it very easy to report and follow requests

   Operators and service providers have quick access to information and useful actions

Evolutive

Followme is constantly evolving to adapt to the functionalities ask by its customers :

    Favorites management                                           Approval workflow

   Actions from emails                                                 Ressources reservation

   Sending invitations on agendas                             ... 

 

Steering

Dashboard

The dashboard allows you to control, filter and find relevant information.

 

It contains all information about the requests :

   Issuer,

  Priorities,

   Scheduling,

  Sites, ...

Reporting

All actions are tracked and time-stamped.

Datas allow you to :

    build dashboards

   visualize graphic indicators

   extract to Excel

Automation

Automatic reminders automate the follow-up and guarantee that important tasks are not missed.

Some service providers may receive a work order directly from requesters. 

 

Customization

System

Customize Followme behavior with our many configuration options.


We offer white label possibilities.

Service Catalogue

Offer your own service catalogue to your customers and customize it by site.     

Formulaire

Customize requests with entry forms tailored to each activity.

 

Connectivity

Data Synchronization

Followme is open and interfaces with business softwares to exchange data.

Internet Of Things

Our IOT connector allows you to create automated alerts from connected devices or QR-Code.

Unique Authentication

Our SSO - SAML V2 connector allows your employees to identify themselves
in Followme without having to manage an additional login/password.

 

Security

Datacenter

Followme is hosted in a secure datacenter.

Multiple levels of replication and security

   Ensure maximum availability

   Guarantee strong protection of data

GDPR

Your and your customers’ personal data are secured and managed in accordance with the GDPR European regulations.

Application

   Https access encrypts and

       secures communications

   The firewall blocks non necessary
       flows to the server

   The "anti-access" devices block

       intrusion attempts

   Regular server updates install the

      latest security patches

   Data backups are outsourced

      every 5 minutes

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