Our FOLLOWME ticketing system centralizes all services requests and incident reports from your users.
It allows you to effortlessly follow and manage the actions of internal teams and service providers. Each stakeholder can connect and interact for an effective resolution of requests
How it works
The requesters connect to their smartphone, computer or tablet to report a problem or make a service request. They follow progress and participate in exchanges.
They choose the concerned activity, fill in the proposed form and add comments, documents or photos at any time.
For any report, they can define the concerned site, building or floor and also locate it precisely on a map.
The operators collect and centralize all requests concerning them.
They act directly or contact a service provider to whom they send a quote or intervention request.
They keep control over the shared information at all times.
The service providers are informed of the requests and can connect to the server to send in their quotes, be accountable for their actions and get information on how to access the site.
They can themselves add comments, documents or photos.
Each stakeholder is directly informed of the exchanges by email or sms notifications
The user know its request's status at any times
● Followme is a SAAS solution that can be used on PC, Smartphone or Tablet
● No installation is needed, only a web browser is enough
● Simple and quick to implement in a few days
● Intuitive, the interface makes it very easy to report and follow requests
● Operators and service providers have quick access to information and useful actions
Followme is constantly evolving to adapt to the functionalities ask by its customers :
● Favorites management ● Approval workflow
● Actions from emails ● Ressources reservation
● Sending invitations on agendas ● ...
All actions are tracked and time-stamped.
Datas allow you to :
● build dashboards
● visualize graphic indicators
● extract to Excel
Automatic reminders automate the follow-up and guarantee that important tasks are not missed.
Some service providers may receive a work order directly from requesters.
Customize Followme behavior with our many configuration options.
We offer white label possibilities.
Offer your own service catalogue to your customers and customize it by site.
Customize requests with entry forms tailored to each activity.
Followme is open and interfaces with business softwares to exchange data.
Internet Of Things
Our IOT connector allows you to create automated alerts from connected devices or QR-Code.
Our SSO - SAML V2 connector allows your employees to identify themselves
in Followme without having to manage an additional login/password.
Followme is hosted in a secure datacenter.
Multiple levels of replication and security
● Ensure maximum availability
● Guarantee strong protection of data
Your and your customers’ personal data are secured and managed in accordance with the GDPR European regulations.
● Https access encrypts and
● The firewall blocks non necessary
flows to the server
● The "anti-access" devices block
● Regular server updates install the
latest security patches
● Data backups are outsourced
every 5 minutes